Accessibility and Additional Support at Go Ape

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Might you need additional support to help you enjoy your adventure?

If you think you'll need additional support during your adventure, it’s really important that you let us know as soon as you can. We want you to get the most out of your time with us. If you’ve booked already, please give us a call on 0333 4330902, or email questions@goape.co.uk.
 
If you haven't booked yet, but would like to run a few accessibility questions by us, we’d be happy to talk things through. You can email us any time or swing by the cabin at your chosen location. Just let us know when you're planning to come - we'll pop the kettle on.
 
Below are a few examples of when groups, families, individuals, teams or charities have needed any additional support or guidance to help them get the most out of tree-time! Where additional companions are utilised to enhance a customer’s experience or make it easier to access, these participants can be provided free of charge. For detailed information on each activity please see our Advice on Accessibility. In all instances, all customers must meet the minimum requirements, see Who Can Go Ape for further details.

Deafness
We can accommodate deaf groups, that’s not a problem. You might find it easier to bring along a BSL interpreter or a companion or two to help communicate with the staff on the day.

Please view our subtitled and translated safety brief films below prior to attending one of our courses.

Visual Impairment 
Those with visual impairments can absolutely participate, but depending on the severity, you may need up to 2 additional companions to help assist you through the course.

Learning Difficulties
A broad group, but the answer is yes! Depending on the severity, you may need up to 2 additional companions to help assist you through the course.

Amputees 
Many amputees have completed our courses. There are many variables, depending on which limb(s). As long as any prosthetics are securely attached, or you can negotiate the course without, you should have no problem. 

Mental health
Depending on the type and severity, you may need up to 2 additional companions to help assist you through the course. We are happy to chat through requirements.
 

Go Ape Safety briefs

Before you enjoy your adventure at Go Ape you can watch safety briefs for Tree Top Adventure, Forest Segway and Tree Top Junior which have been subtitled and translated by a BSL Interpreter in conjunction with our friends at Enhance the UK.

Tree Top Adventure

Watch our Tree Top Adventure safety brief subtitled and translated by a BSL interpreter for viewing before attending the course.

Forest Segway

WATCH OUR forest segway SAFETY BRIEF SUBTITLED AND TRANSLATED BY A BSL INTERPRETER FOR VIEWING BEFORE ATTENDING THE COURSE.

Tree Top Junior 

WATCH OUR TREE TOP JUNIOR ADVENTURE SAFETY BRIEF SUBTITLED AND TRANSLATED BY A BSL INTERPRETER FOR VIEWING BEFORE ATTENDING THE COURSE.

*Prices vary at Alexandra Palace, BatterseaCrathesDelamere, MargamMoors ValleyWendover and Wyre.


*Calls to 0845 numbers can cost up to 7p a minute plus an access charge from your phone company. Calls to 0333 numbers are free. A £3 booking fee applies to all bookings made by telephone to Go Ape.